Version 23 (modified by knoop, 3 years ago) (diff) |
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Getting Help
This page walks you through the PALM help and support procedure. In order to ensure an efficient PALM support, we must ask you to carefully follow this instruction. Unfortunately, we can not provide any custom and personal help, if you have not followed this procedure. Please note that the support we offer is not funded and voluntarily provided by the PALM developers team. Response times will thus depend on our availability. Also note that we can provide free support for non-commercial users only unless you have a special cooperation agreement. Furthermore, we can only support you on problems directly related to PALM, but not for basic handling of linux operating systems, compiler installation and usage, etc..
1. FAQ
The first step on your way to receive help for your PALM related problem is a thorough reading of our frequently asked questions: Frequently Asked Questions (FAQ)
2. Known bugs
The second step is a check of already known bugs. View known bugs
3. Ticket system
The third step is a check of already existing support tickets. View existing support tickets
4. New ticket
The fourth step is the submission of a new support ticket. Please make sure you have completed step one and two. Otherwise your ticket will not be processed. You may also issue a ticket, if you like to request a new PALM feature.
5. Commercial Partner
We give free support and consulting for non-commercial users. For commercial users with special need in e.g. setup development and configuration, dedicated model development, data analysis and visualization, etc., we would like to refer to Pecanode, a spin-off company composed of active PALM developers with longstanding experience in programming, flow simulation and data analysis.
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