Getting Help

This page walks you through the PALM support procedure. In order to ensure an efficient PALM support, we must ask you to carefully follow this instruction. Unfortunately, we can not provide any help, if you have not followed this procedure. Please note that the support we offer is not funded and voluntarily provided by the PALM developers team. Response times will thus depend on our availability. Also note that we can provide free support for non-commercial users only unless you have a special cooperation agreement. For commercial services, we refer to our Commercial Partner. Furthermore, we can only support you on problems directly related to PALM, but not for basic handling of linux operating systems, compiler installation and usage, etc..

1. Documentation

The first step on your way to receive help for your PALM related problem is a thorough reading of the PALM Documentation.

​View PALM Documentation

2. Known bugs

The second step is a check of already known bugs.

​View known bugs

3. Submit a new bug-report

The third step is the submission of a new bug-report ticket. Please make sure you have completed step one and two. Otherwise your ticket will not be processed. You may only issue a bug-report ticket, if you want to report a bug in PALM. Please be aware that we only give free support for non-commercial users.

​Submit a new bug-report

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You need to log in in on order to read and submit bug-reports. In case you don't have an account yet, please create an account using the register form. As a registered user, you will also be informed about new PALM updates by email.

4. Commercial Partner

For commercial users that look for a complete and custom service around PALM incl. dedicated model development, simulation execution, data analysis and visualization, we would like to refer to ​Pecanode, a spin-off company composed of active PALM developers with longstanding experience in programming, flow simulation and data analysis.