Changes between Version 13 and Version 14 of help

Timestamp:

Dec 11, 2017 10:56:08 AM (8 years ago)

Author:

maronga

Comment:

--

help

@@ -3 +3 @@
 This page walks you through the PALM help and support procedure. In order to ensure an efficient PALM support, '''we must ask you to carefully follow this instruction'''. Unfortunately, we can not provide any custom and personal help, if you have not followed this procedure. Please note that the support we offer is not funded and as it is free for you, it is voluntarily provided by the PALM developers team on their free time. Furthermore, we can only support you on problems directly related to PALM.
 
+== 1. FAQ ==
 The '''first''' step on your way to receive help for your PALM related problem is a thorough reading of our frequently asked questions:
 1. [wiki:/Help/FAQ Frequently Asked Questions (FAQ)]
 
+== 2. Known bugs ==
+The '''second''' step is a check of already existing support tickets. 
+2. [wiki:tickets View Existing Support Tickets]
+
+== 3. Ticket system ==
 {{{
 #!access
 #allow(TICKET_VIEW)
-The '''second''' step is a check of already existing support tickets. 
-2. [wiki:tickets View Existing Support Tickets]
 
-The '''third''' step is the submission of a new support ticket. Please make sure you have completed step one and two. Otherwise your ticket will not be processed. You may also issue a ticket, if you like to request a new PALM feature.
-3. [/newticket Submit a New Support Tickets]
+The '''third''' step is a check of already existing support tickets. 
+3. [wiki:tickets View Existing Support Tickets]
+
+== 4. Ticket system ==
+The '''fourth''' step is the submission of a new support ticket. Please make sure you have completed step one and two. Otherwise your ticket will not be processed. You may also issue a ticket, if you like to request a new PALM feature.
+4. [/newticket Submit a New Support Tickets]
 }}}