= Getting Help =

This page walks you through the PALM help and support procedure. In order to ensure an efficient PALM support, '''we must ask you to carefully follow this instruction'''. Unfortunately, we can not provide any custom and personal help, if you have not followed this procedure. Please note that the support we offer is not funded and '''voluntarily provided by the PALM developers team'''. Response times will thus depend on our availability. Also note that we can provide free support for '''non-commercial users only''' unless you have a special cooperation agreement. For commercial support, we refer to our [#commercial Commercial Partner]. Furthermore, we can only support you on problems directly related to PALM, but not for basic handling of linux operating systems, compiler installation and usage, etc..

== 1. FAQ ==
The '''first''' step on your way to receive help for your PALM related problem is a thorough reading of our frequently asked questions:
[wiki:/Help/FAQ Frequently Asked Questions (FAQ)]

== 2. Known bugs ==
The '''second''' step is a check of already known bugs. 
[wiki:tickets#Bugs View known bugs]

== 3. Ticket system ==
The '''third''' step is a check of already existing support tickets. 
[wiki:tickets View existing support tickets]

== 4. New ticket ==

The '''fourth''' step is the submission of a new support ticket. Please make sure you have completed step one and two. Otherwise your ticket will not be processed. You may also issue a ticket, if you like to request a new PALM feature. Please be aware that we only give free support and consulting for non-commercial users.
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[/newticket Submit a new support ticket]
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'''Currently you are not logged in.''' 

You need to be logged in on order to use get access to advanced support steps. In case you don't have an account yet and you are interested in using or just testing the code, please create an account using the [[//register|register form]]. This account will give you access to the PALM repository and also allow you to login on this website, e.g. to submit support tickets, or to edit the wiki, if you have proper access permissions. As a registered user, you will also be informed about new PALM updates by email.
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== 5. Commercial Partner == #commercial
For commercial users with special need in e.g. setup development and configuration, dedicated model development, data analysis and visualization, etc., we would like to refer to [http://www.pecanode.com Pecanode], a spin-off company composed of active PALM developers with longstanding experience in programming, flow simulation and data analysis. \\
[[Image(logo_mit_schrift.png, 20%, link=http://www.pecanode.com)]]